Just some thoughts on this GOLD card swap fiasco, I finally got the replacement card, and it DIDN'T WORK!
I called us ASSTRO 3 nights in a row, the final one having to wait for about 10 minutes. Luckily I had my Bluetooth headset tethered to my ear! I couldn't imagine those poor souls who use a conventional phone and had the patience of a nun!
The conclusion. My card is functioning, but my SECOND Philips decoder, which was replaced for a ridiculour RM 169, is considered "wonky" and thus justifies a visit by the technican, who will charge another RM 50 for the visit!
I then got a call today form ASSTRO to confirm the technician's visit. I told them, OK, call me first. When they wanted to confirm my address, that was the STRANGE part, as they still had the OLD address, whilst, they were already happily sending the monthly bills to my current abode! What gives? A not talking to B? IT Support not using iSync?
To make this inconsistent database issue funnier, which happened just about 1 hour later, the credit card company (from a developed country) I visited, STILL had the SAME OLD address in the AS/400 system, whilst all the latest bills are sent to my CORRECT and CURRENT address!
I bet you that they are not using FileMaker Pro!
So much for the MSC & IT Multimedia corridor! Basic stuff like customers' addresses couldn't even be put in place properly!
RIDICULOUS!
No comments:
Post a Comment