This is my first time dining @ Dome, KLCC. Not really a fanboy of RM 4 water bottles, and RM 25 meals, which can be obtained easily for half the price. But hey, you are paying premium for the location and ambience. Soothing chill-out tunes could be heard throughout the evening.
Seating was comfy, with ample plug points underneath the cubicle settee to charge your netbook, tethered to the internet via Michael LAI's free Wireless@KL Wifi service!
I had no choice but to draft a complaint to CIMB via their web response portal.
The transcript is as follows:
I was dining @ Dome, KLCC last night (Sat) to try out your promotion for points redemption. I checked my status prior to dinner, which had more than sufficient to cover the dinner. When I paid at 945pm, the manager return to say that the redemption was rejected, after a few trials. I then called customer service, and she told me that the system is DOWN after 10pm. As a life long customer (as your cards are free for life), I find this really UNACCEPTABLE and I put CIMB fully accountable and responsible for this SERIOUS error and oversight. I was so embarassed in front of my international guests, thinking that my credit limit is barred. In fact, it was all due to your computer system. There is NO mention whatsover of such a technical LIMITATION in any of your promotion literature. As a result, I had NO choice but to pay the full amount. I would expect a full written explanation to this matter, and please suggest a means of appeasing your customer, to ensure continued support for your banking services.
Well, let's see what's their response is next week!
CAVEAT EMPTOR or start washing dishes, if u truly depend on dining with the card only
At least, upon departure, I get my MELIUM Contest vouchers! Here's to good luck for a wardrobe makeover!
1 comment:
what is the response from CIMB? like to know more :) malaysia boleh
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